Who We Are

TruesourceUk operates an online retail store serving customers in the United Kingdom.

Information We May Collect

Depending on how you use our website, we may collect information such as:

Information You Provide

When you place an order, contact us, or otherwise interact with our store, this may include:

• Full name.
• Billing address.
• Delivery address.
• Email address.
• Telephone number.
• Order details.
• Products purchased.
• Return or refund information.
• Information you provide when contacting customer support.

Payment Information

Payments may be processed through secure payment service providers.

Depending on the payment method used, payment providers may collect and process payment information necessary to authorise and complete your transaction.

We do not normally have access to your complete payment card details.

Technical Information

When you visit our website, certain technical information may be automatically collected, such as:

• IP address.
• Browser type.
• Device type.
• Operating system.
• General website usage information.
• Pages viewed.
• Date and time of visits.
• Referring website information.

The information collected depends on the technologies and services active on our website.

How We Use Your Information

We may use personal information for purposes including:

• Processing and fulfilling orders.
• Processing payments.
• Arranging delivery.
• Managing returns and refunds.
• Responding to customer enquiries.
• Providing customer service.
• Preventing fraud and misuse.
• Maintaining website security.
• Improving our website and services.
• Keeping appropriate business records.
• Complying with legal and regulatory obligations.
• Communicating with you about an order or service you have requested.

We only use personal information where there is an appropriate legal basis for doing so.

Legal Bases for Processing

Under UK data protection law, we may process personal information on one or more of the following legal bases:

Contract

We may need to process your information to enter into or perform a contract with you, such as processing and delivering an order.

Legal Obligation

We may process information where necessary to comply with legal or regulatory obligations.

Legitimate Interests

We may process information where it is reasonably necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Examples may include website security, fraud prevention, customer service, and improving our services.

Consent

Where consent is legally required, we will request it before carrying out the relevant processing.

You may withdraw consent where processing is based on consent.

Order and Customer Information

When you place an order, we use the information necessary to:

• Confirm your purchase.
• Process payment.
• Prepare and dispatch your order.
• Deliver your products.
• Provide order-related communications.
• Handle returns, refunds, exchanges, or complaints.
• Maintain appropriate transaction records.

We may retain transaction information for as long as reasonably necessary to fulfil these purposes and meet applicable legal, accounting, tax, and regulatory requirements.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function, remember preferences, improve performance, understand website usage, and support security.

Cookies may be placed by us or by third-party services used to operate particular website functions.

Where applicable, non-essential cookies or similar technologies will be used in accordance with applicable UK privacy and electronic communications requirements.

You can manage cookies through your browser settings and, where provided, our website's cookie controls.

Disabling certain cookies may affect the functionality of parts of the website.

Sharing Personal Information

We may share personal information with trusted third parties where necessary to operate our business and provide services to you.

These may include:

• Payment service providers.
• Delivery and shipping providers.
• Website hosting and technology providers.
• Customer service providers.
• Fraud prevention and security providers.
• Professional advisers where necessary.
• Government authorities or regulators where legally required.

We do not sell your personal information to third parties.

Third-party service providers are expected to process information only as necessary to provide their services and in accordance with applicable legal requirements.

International Data Transfers

Some service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

Where required, appropriate safeguards may include recognised adequacy arrangements or approved contractual safeguards.

Marketing Communications

We may contact you about products, services, or promotions where permitted by applicable law.

Where consent is required for marketing communications, we will obtain the appropriate consent before sending them.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the relevant communication or by contacting us.

Service-related communications, such as order confirmations, delivery information, refund notifications, and important account or transaction messages, may still be sent where necessary to provide the service you requested.

Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access.
• Accidental loss.
• Misuse.
• Unauthorised alteration.
• Unlawful disclosure.
• Destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

• The type of information.
• Why it was collected.
• Whether there is an ongoing customer relationship.
• Legal, accounting, tax, or regulatory requirements.
• The need to resolve disputes or enforce agreements.
• Fraud prevention and security requirements.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it where appropriate.

Your UK Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

How to Exercise Your Rights

To make a privacy request, please contact:

Email: contact@truesourceuk.com

Please describe your request clearly so that we can identify the information or processing to which your request relates.

We may need to request reasonable information to verify your identity before completing certain requests.

We aim to respond within the time period required by applicable data protection law.

Children's Privacy

Our website is not intended to knowingly collect personal information directly from children.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review the situation and take appropriate action.

Third-Party Websites

Our website may contain links or connections to third-party websites or services.

Those third parties operate independently and may have their own privacy policies.

We recommend reviewing the privacy information of any third-party website you visit.

We are not responsible for the privacy practices of third-party websites that we do not control.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements, or data protection practices.

The latest version will be published on this page with the applicable Last updated date.

We encourage you to review this page periodically for any changes.

Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can investigate and attempt to resolve your concern.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator, where applicable.

Nothing in this Privacy Policy limits your legal rights to make a complaint to the ICO.