To place an order, select the product you would like to purchase, add it to your shopping basket, and proceed to checkout.

Enter your delivery and payment information, review your order details, and complete your purchase.

Yes. After placing an order, you may receive an order confirmation by email confirming that your order has been received.

Please check your spam or junk folder if you cannot find the email.

If you need to change or cancel an order, please contact us as soon as possible at contact@truesourceuk.com .

We will make reasonable efforts to assist, but an order may not be able to be changed or cancelled once it has been processed or dispatched.

Products are subject to availability. Product availability can change without notice.

If an item becomes unavailable after you place an order and we cannot fulfil it, we will contact you where reasonably possible and provide an appropriate refund if payment has already been taken.

We make reasonable efforts to ensure that product images accurately represent our products.

However, minor differences may occur because of photography, lighting, manufacturing variations, or individual screen settings.

Our estimated delivery time is 5–8 business days after your order has been processed and dispatched.

Delivery estimates are provided as guidance and are not guaranteed delivery dates.

Orders are normally processed within 1–2 business days after successful payment and order confirmation.

Business days generally exclude weekends and UK public holidays.

We currently serve customers in the United Kingdom.

Where tracking is available for your shipment, tracking information may be provided after your order has been dispatched.

Please note that tracking information may take some time to become active after dispatch.

If your order has not arrived within the expected delivery timeframe, please contact us at contact@truesourceuk.com .

Please provide your order number and any available tracking information so we can investigate the delivery.

Please contact us as soon as reasonably possible if your package arrives damaged.

Where appropriate, please provide your order number, a description of the damage, and photographs of the packaging and damaged product.

TruesourceUk provides a 30-day return window for eligible returns.

Return shipping is free and we do not charge a restocking fee under our stated return policy.

Our return policy does not limit or replace your statutory rights under applicable UK consumer law.

Please contact us at contact@truesourceuk.com and provide your order details and the reason for your return.

We will provide the appropriate instructions for your return.

If you are a UK consumer purchasing goods online, you may have a statutory right to cancel your contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, subject to applicable exceptions.

For most goods, you generally have 14 days from the day after receiving the goods to notify us that you wish to cancel.

Please contact us at contact@truesourceuk.com if you wish to exercise a cancellation right.

If you receive a faulty, damaged, defective, or incorrectly supplied product, please contact us as soon as possible.

Depending on the circumstances and your legal rights, we may provide a repair, replacement, refund, or another appropriate remedy required by law.

Where a refund is due, we will generally issue the refund using the original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Prices are displayed in British pounds sterling (GBP) unless otherwise stated.

Payments may be processed through secure third-party payment providers.

We do not normally have access to your complete payment card details.

Payment must be successfully authorised before an order can be processed.

If payment cannot be authorised, the order may not be completed.

We may use personal information to process and fulfil orders, arrange delivery, provide customer support, process returns and refunds, prevent fraud, maintain website security, and meet legal obligations.

For more information, please review our Privacy Policy.

No. We do not sell customer personal information to third parties.

You can contact our customer support team by email:

contact@truesourceuk.com

Telephone: +44 07931979649

TruesourceUk operates from:

112 Main Road
Sidcup
ENG DA14 6NE
United Kingdom

We aim to respond to customer enquiries as promptly as reasonably possible.

For order-related questions, please include your order number where available so we can assist you more efficiently.